Tel: 07901 684 579 | Email: ian@trailrunningscotland.com

Cancellation Policy

We hope that once you have made a booking with us you will be able to join us as planned but we understand that sometimes things change and injuries happen. In that case we work to these conditions; 

All Bespoke, Skills & Explorer courses

Payment 

Full payment is taken at the time of booking via the online booking system at SiEntries, or by bank transfer in the case of bespoke courses. 

This payment includes a non-refundable £10 deposit.

Cancellation

If you cancel your booking more than 6 weeks before your course start date we will refund the full cost of your course minus the £10 deposit.

If you cancel between 6 and 2 weeks of your course start date we will refund 50% of the remaining course balance once the deposit is taken. 

If you cancel less than 2 weeks from the start of your course we are unable to offer any refund.

Transfers

At any point you may transfer the booking to another suitable person if you cannot attend yourself. Contact us to arrange the transfer. 

If you make contact with us before your course start date we will endeavour to issue a voucher for the value of your course, less the £10 deposit. This will be valid on any course within 12 months of issue. 

 

Cairngorms crossing & Highland Grand Tour 

Payment 

Once the course is confirmed by us, we ask for a non-refundable 25% deposit. 

The full balance of the course is then due 6 weeks before your course start date.

Cancellation

If you cancel your booking more than 6 weeks before your course start date there is no refund.

If you cancel between 6 and 2 weeks of your course start date we will refund 50% of the remaining course balance once the deposit is taken. 

If you cancel less than 2 weeks from the start of your course we are unable to offer any refund.

Transfers

At any point you may transfer the booking to another suitable person if you cannot attend yourself. Contact us to arrange the transfer. 

If you make contact between 6 and 2 weeks before your course start date we will endeavour to issue a voucher for the value of your course, less the 25% deposit. This will be valid on any course within 12 months of issue. 

No vouchers will be issued within 2 weeks of the course start date. 

 

Cancellation insurance

We recommend that you arrange your own cancellation insurance.

 

Cancellation by Trail Running Scotland

We will endeavour to ensure that your course runs as planned. However, we reserve the right to modify the content of a course due to prevailing weather or other conditions and will always try to offer a suitable alternative itinerary or location. 

In the unlikely event of cancellation by Trail Running Scotland a full refund will be offered. 

If Trail Running Scotland is prevented (directly or indirectly) from performing any of its obligations under this agreement by reasons of act of god, adverse weather conditions, strikes, fire, breakdowns, interruption of transport, government or political actions, acts of war or terrorism, acts or missions of a third party or for any other cause whatsoever outside Trail Running Scotland's reasonable control, Trail Running Scotland will be under no liability.

 

Covid-19 

All participants

Our absolute priority is the health and safety of our clients and staff. We will be working hard to put appropriate measures in place where needed to reduce the risks of any potential for transmission within our groups. The biggest factor in this is that everyone is open and honest about their individual risk of exposure prior to any course. You will therefore be asked to complete a questionnaire immediately before the course. If you have shown any symptoms, or have knowingly been in contact with anyone who has shown symptoms in the 14 days prior to the course you would not be able to attend. 

We want to encourage honesty in these assessments, so if you are unable to attend a course because you fail our screening, we would do everything we can to accommodate you on a future course at no further cost to yourself. 

Government restrictions

If changes to the Scottish Government restrictions mean that we are unable to run the course as planned you will be offered an alternative date, a credit voucher or a refund for your booking. 

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